There are many types of community-based service delivery. The Regional Symposium focused on the community-based worker concept where there are a number of roleplayers consisting of the community, a community-based worker, a facilitating agent (from the government or non-government sector) who supports and mentors the community worker, and other service providers. The Regional Symposium was designed to share TEAM's experiences within the East and Southern African region, where there is a wide array of community worker approaches to service delivery, including home-based health care, agricultural extension, forestry services, privatisation of government service delivery, and the emergence of para- and barefoot professionals in the animal health, legal and literacy domains. Over 50 participants attended from eleven different countries.

The report of the Regional Symposium includes: conceptual framework, case-studies, challenges (such as cost-effectiveness, sustainability and institutionalisation) as well as analysis of the inter-sectoral lessons and critical issues on roles of community-based workers, their financing, sustainability, selection processes etc.